AI agents that own the workflow.
Not chatbots. Not copilots.
We build operational AI agents on the Claude Agent SDK for mid-market and Fortune 100 teams. Production-grade. Anthropic-certified. Same operator advises and ships.
Three agents,
three shifts of the work.
Operational, Watcher, Advisor. One owns the day-to-day. One reads the data around the clock. One recommends the next move. Each is a real agent on the Claude Agent SDK, shipped with its own handbook and ops manual.
Operational Agent
Owns the workflow end-to-end.
Not a chatbot. Not a copilot. An agent that picks up tickets, reads the relevant context across your stack, takes the action, and reports back like a teammate. Intake to resolution, without a human in the middle of the boring 80%.
Watcher Agent
Reads your data 24/7 so problems surface early.
Reads logs, contracts, ledgers, support queues, and ops signals around the clock. Anomalies get flagged before they hit the P&L. The customer stops being the alerting system.
Advisor Agent
Recommends the next move, with the reasoning shown.
Reads your pipeline, P&L, churn, and operations data. Recommends the next move with the reasoning shown so your team can pressure-test before they act. Your best operator's instincts, scaled to every decision.
Four steps from charter
to production-grade.
No black boxes. No platform lock-in. The same four steps every time, run by the same team that signs the strategy memo. The agent that ships is the one we said we'd ship.
Charter
Before any code: the job-to-be-done, the success metric your CFO will sign, the scope the agent will and will not touch, and where the human approval gates live.
Two manuals
Every agent ships with an Agent Handbook (the rules the agent follows) and an Operations Manual (the rules your team follows to supervise it). Without both, you have a demo, not a deployment.
Ship to production
Built on the Claude Agent SDK by an Anthropic-certified team. End-to-end on your infrastructure or ours, your API key, your data, your audit trail. Production-ready in weeks, not quarters.
Secure by default
Lethal-trifecta split, RAG access controls, sandboxed tool calls, kill switches, full audit log. Governance mapped to EU AI Act, NIST AI RMF, and ISO 42001 before the agent runs unsupervised.
Every agent ships with
two documents.
The agent isn't the deliverable. The agent plus the documents that govern it is the deliverable. This is the difference between a demo that wows the team and a production system that's still running in month nine.
Agent Handbook
The rules the agent follows. Scope. Tool inventory. Escalation criteria. Tone. The things the agent must never do. The handbook is the agent's contract with the business — read it and you understand the agent without reading the code.
Operations Manual
The rules your team follows to supervise it. Daily inspection routine. Human-in-the-loop gates. Kill-switch protocol. How to amend the handbook. How to retire the agent. The operations manual is what makes the agent ownable by people who didn't write it.
What an operational agent
actually changes.
The CFO doesn't care about "accuracy." The metrics that get the second agent funded are the ones below. Pick one before the build, measure it from day one, report it weekly.
Hours-per-week reclaimed
Operational agents absorb the reactive work that swallows a team's day. Your senior people stop being the routing layer and go back to building.
Exceptions handled without human
Watchers and operational agents resolve the long tail your team never had time to review. The exceptions queue stops being a backlog and starts being a stream.
Working-capital impact
Faster billing, earlier collections, fewer revenue leaks. The agents read your ledger continuously so the cash conversion cycle compresses without adding finance headcount.
What you're probably
wondering.
What's the difference between an operational agent and a chatbot or copilot?
A chatbot answers questions. A copilot suggests the next keystroke. An operational agent owns a workflow end-to-end: it reads the relevant context, takes the action across your systems, and reports back like a teammate. The first two require a human in the loop on every turn. An operational agent only escalates exceptions.
Why Claude Agent SDK instead of a no-code agent builder?
No-code agent builders are great demos and brittle production systems. The Claude Agent SDK gives us code-level control over tool inventory, escalation rules, audit trails, and security boundaries — the things that decide whether the agent is still running in month six. We're an Anthropic-certified Claude specialist team, and we build on the SDK every day.
What are the two manuals you ship with every agent?
The Agent Handbook is the rules the agent follows: scope, tool inventory, escalation criteria, tone, what it must never do. The Operations Manual is the rules your team follows to supervise it: daily inspection routine, HITL gates, kill-switch protocol, how to retire or amend the agent. Without both documents, you have a prototype, not a production system.
How do you handle security and governance?
Security comes before governance. We split the lethal trifecta so no single agent holds private data, untrusted content, and outbound network access. RAG retrieval respects your existing access controls. Tool calls are sandboxed. Every action is auditable. From there, governance maps cleanly to EU AI Act, NIST AI RMF, and ISO 42001 because the receipt trail already exists in code.
Who owns the agent, the code, and the API key after you ship?
You do. Agents run inside your application, on your infrastructure, against your Anthropic API key. The handbook, the operations manual, the source — all yours. We design for the day you no longer need us. The engagement ends; the agent keeps working.
Bring the workflow.
We'll ship the agent.
45 minutes. No pitch deck. We map your operational surface area, name the agent that pays back fastest, and tell you whether YNDR is the right team to build it. If yes, we scope it on the call.